At Kolbi, we are dedicated to providing exceptional customer experience. As a boutique design company, we encourage you to make informed decisions, as we do not offer refunds for change of mind. If you have any enquiries before making a purchase, we recommend reaching out to our sales team for assistance. Full refunds are available for purchases cancelled before the item has been despatched from our warehouse. Damaged or faulty products must be reported within 48 hours of receipt, and we will either exchange the product or issue a store credit.
