For our 'In Stock' products we arrange dispatch within 24hrs of receiving your order. It can take 3-10 business days for your product to arrive (pending location). For any pre-order products we will provide an estimated delivery date based on information from our suppliers and freight forwarder.

In addition to the solutions outlined in the Kolbi Warranty and in compliance with relevant statutes, including the Australian Consumer Law, our warranty covers returns for up to 24 months. Approved warranty claims entitle you to a store credit or product exchange. This ensures that you can confidently enjoy your Kolbi purchase, backed by our commitment to quality and customer satisfaction.

At Kolbi, we are dedicated to providing exceptional customer experience. As a boutique design company, we encourage you to make informed decisions, as we do not offer refunds for change of mind. If you have any enquiries before making a purchase, we recommend reaching out to our sales team for assistance.Full refunds are available for purchases cancelled before the item has been despatched from our warehouse. Damaged or faulty products must be reported within 48 hours of receipt, and we will either exchange the product or issue a store credit.

We use our trusted suppliers to ship freight around Australia. There are various rates pending your location in Metro or Regional areas.

Currently we are not stocked outside of Australia.

Our Flagship Showroom is in Brisbane. We are stocked in Life Interiors and there are selected items available for viewing in all Life interiors showroom.

As a boutique design company, we encourage you to make informed decisions, as we do not offer refunds for change of mind. If you have any enquiries before making a purchase, we recommend reaching out to our sales team for assistance.

Unfortunately we do not offer collection for our warehouse in Brisbane.

Please contact hello@kolbi.com.au to request a new password.

Please review our care instructions here.

Please contact hello@kolbi.com.au to request a new password.

We accept all major credit cards, Afterpay and bank transfer.

All of the specifications for our products are detailed on our individual product pages. If you require more information regarding any product please contact hello@kolbi.com.au.